Refund policy

Return & Refund Policy

At Black Dust Art, each piece is created with care and attention to detail. As all artworks are original or made-to-order prints, we want you to feel confident in your purchase. Please read our return and refund policy carefully before ordering.

Original Artwork & Commissions:

• All sales of original artworks and commissioned pieces are final.

• Due to the unique and personal nature of these works, we do not accept returns, cancellations, or exchanges unless the item arrives damaged.

Prints & Reproductions:

• We accept returns for prints and reproductions only if the item is damaged or defective upon arrival.

• You must notify us within 7 days of receiving your order with clear photographs of the damage/defect.

• Once approved, we will arrange a replacement or issue a refund.

Damaged or Lost Items in Transit:

• All items are carefully packaged for safe delivery.

• If your order arrives damaged, please contact us within 7 days of delivery with photographs of the packaging and artwork.

• If your order does not arrive within the expected delivery timeframe, please contact us and we will work with the courier to resolve the issue.

Refunds:

• Refunds (if applicable) will be processed back to your original payment method within 5–10 business days once approved.

• Shipping costs are non-refundable unless the return is due to our error or a damaged item.

Exchanges:

• We do not offer exchanges for artworks or prints, as each piece is produced in limited quantities or as a one-of-a-kind item.

Contact:

If you have any questions about this policy or need to report an issue with your order, please contact us at: blackdustart@outlook.com